Frequently Asked Questions (FAQs)

Q

How can I book tickets before booking opens to the public?

A

Become a Friend of Proms at St Jude’s.

Q

Is there access for wheelchair users?

A

Yes, there is wheelchair access to the church and toilet. Special spaces are reserved for wheelchair users. Please indicate when booking if you need one of these.

Q

When are tickets despatched?

A

We endeavour to post tickets promptly. If you have not received tickets within two weeks of placing your order, please email us.

Q

Can I return tickets if I can no longer use them?

A

Yes but returns will be subject to a £5 administration charge per booking.

Q

Where can I find details about the venues of the events at the Literary Weekend?

A

These will be published as soon as possible, so please check again soon

Q

Is it possible to book promenader tickets?

A

No. A limited number of promenader tickets are sold at the door for £3 each.

Q

How do I find you?

A

Click here for a map and directions

Q

Is parking available?

A

We support the reduction of carbon emissions, so we would encourage you to use public transport wherever possible. Parking at St Jude’s is very limited and is strictly for the disabled.

Q

I have a Blue Badge – can I park near the church?

A

Yes, subject to availability, but parking MUST be pre-booked. Please email us at help@promsatjudes.org.uk.

Q

Is there food available to purchase near the church?

A

Yes, a licensed refreshment marquee offering sandwiches, snacks, wine, beer, tea, coffee and soft drinks is available from noon and from 7pm.

Q

The concert I wish to attend is sold out. Will there be any chance of returns?

A

Please email us at help@promsatstjudes.org.uk or call on 020 8458 8798 from 1st June to check on availability.

Terms & Conditions

BOOKING AND VENUE INFORMATION
• Tickets will only be refunded on receipt of the unwanted ticket. A £5 administration fee will be payable per refund
• Smoking is strictly forbidden in all areas of the church and marquees
• Only food and drink purchased in the festival marquee or the church itself can be consumed within the venue
• Cameras or any form of audio or visual recording equipment are not permitted in the church during the performances
• Mobile phones and other electronic devices must be switched off during performances
• The Committee reserves the right to refuse admission of the ticket holder to the premises and to take any appropriate action that may be required to enforce such a request
• Latecomers will not be admitted until the interval or until a suitable break in the performance. Latecomers may be required to occupy alternative seats
• The Committee may alter or vary the programme without consultation or compensation. Any artist unable to perform will be replaced by an appropriate alternative performer
• If the performance is cancelled for reasons beyond the control of the Committee, Proms at St Jude’s will not be liable for compensation whatsoever, other than a possible percentage or maximum refund of the value of the ticket to the ticket holder
• Information and prices on this website were correct at the time of the last update. Please check all details when booking your tickets.

Customer details are held on our database in compliance with the Data Protection Act 1988.
Charity Registration No:1094719