Frequently asked questions
Q How can I book tickets before booking opens to the public?
A Become a Friend of Proms at St Jude’s.
Q I am trying to book tickets in the priority booking period at the same time as joining as a Friend, but the system won’t let me do both. What do I do?
A After selecting your Friends membership, please confirm and pay. Please then log in again: the system will recognise you as 2017 Friend and allow you to book tickets in the corresponding priority period.
Q Is there access for wheelchair users?
A Yes, there is wheelchair access to all venues. See Access for more information.
Q When are tickets despatched?
A In 2017, tickets will be posted from Tuesday, 30 May.
Q Can I return tickets if I can no longer use them?
A Yes but refunds on returns will be given only if we are able to resell unwanted tickets and will be subject to a £5 administration charge per booking. Please telephone the box office on 020 3322 8123 and leave a message if necessary.
Q Is it possible to book promenader tickets?
A No. A limited number of promenader tickets are sold at the door for £3 each.
Q How do I find you?
A Click here for a map and directions
Q Is parking available?
A Parking is available in the surrounding streets – please park considerately or use public transport. Parking in St Jude’s car park is very limited. It is strictly for people with disabilities and must be pre-booked.
Q I have a Blue Badge – can I use the church car park?
A Yes, subject to availability, but parking MUST be pre-booked. Please email us at firstname.lastname@example.org.
Q Is there food available to purchase?
A Yes. See Bar and Food for more information.
Q The concert I wish to attend is sold out. Will there be any chance of returns?
A Please email us at email@example.com or call on 020 3322 8123 from 1 June to check on availability.
Q Where should I send a postal application for tickets?
A You can send this to the Box Office, Proms at St Jude's, 3, Wild Hatch, London, NW11 7LD
Q How do I book the free tickets for under-25s in the Cavatina offer?
A Select the number of under-25 tickets you would like when prompted and proceed to place these in your Basket. The price will be reduced to zero at that stage in the process.
Q How do I book unreserved seats for evening concerts?
A Click on the Unreserved Right or Unreserved Left bars on the seating plan.