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Q How can I book tickets before booking opens to the public?
A Become a Friend of Proms at St Jude’s.

Q Can I book tickets in the priority booking period at the same time as joining as a Friend?
A Yes. After selecting your Friends membership, please confirm and pay. Please then log in again: the system will recognise you as 2026 Friend and allow you to book tickets in the corresponding priority period.

Q When can I buy my Friends membership?
A  Friends memberships are on sale now on our website, Join as a Friend.

Q What benefits will I receive as a Friend in 2026?

A  All Friends will benefit from the priority booking for tickets (see booking periods below). Gold and Silver Friends will also have access to the hospitality marquee.

Q  When can I book my ticket?

A  Gold Friends can book from Monday, 30 March,  and will have an exclusive 3 day priority booking period.

Silver Friends can book from Thursday, 2 April, and will also have a 2 day priority booking period.

Bronze Friends can book from Saturday, 4 April,  and will have a 2 day priority booking period.

Public booking will open on Monday, 6 April.

Q: If I book a Season Ticket will I automatically receive 1 tickets for each concert

A: No, you will not receive individual tickets. You will still need to book your eligible seat for each event to attend the event.

Q: Can I book my season ticket online

A: No, please call the BoxOffice

Q: Can I book more than 1 seat for a performance

A: No, one season ticket is valid for 1 seat per performance only. You can of course purcahse multiple season tickets. 

Q What happens if the performance is cancelled? Will I get a refund?

A If we have to cancel a performance you will receive an automatic refund.

Q Can I return tickets if I can no longer use them?

A Yes but refunds will be given only if we are able to resell unwanted tickets and will be subject to a £5 administration charge per booking. Please phone the box office on 020 3322 8123 and leave a message.

Q Is there access for wheelchair users?
A Yes, there is wheelchair access to all venues. See Accessibility for more information.

Q When are tickets despatched?
A No postal tickets will be available to avoid unnecessary handling of paperwork. E-tickets sent via email can be printed at home or displayed at the door on your phone. A handling surcharge of £3 will be made for Box Office Collection of tickets.  

Q Is parking available?
A Limited parking is available in surrounding streets – please park considerately. Parking in St Jude’s car park is strictly for people with disabilities and must be pre-booked.

Q I have a Blue Badge – can I use the church car park?
A Yes, subject to availability, but parking MUST be pre-booked. Please email us at boxoffice@promsatstjudes.org.uk or call 020 3322 8123

Q How long will concerts be?

A  Normally, our audience experience about 90 minutes of live music with an interval.

Q The concert I wish to attend is sold out. Will there be any chance of returns?
A Please email us at boxoffice@promsatstjudes.org.uk or call on 020 3322 8123 to register interest.

Q What will be provided with a picnic table? 

A We will provide tables and chairs and each table will have a wipeable tablecloth.

Q Is there a limit of how many picnic tables I can purchase? 

A There is a limit of two per performance.

Q What time will I be able to picnic from?
A Your picnic table will be available at 6.00pm. You are welcome to use your picnic table during the interval, but not after the performance as the site around St Jude’s will be closed once the concert has ended.

Q Can I add an extra chair to my table? 
A Unfortunately, due to Health and Safety regulations, we can only accommodate up to 6 people/chairs around picnic tables in this Marquee. If you wish to exceed these numbers in their respective areas, you will need to purchase more than one table i.e. if your party is 7 or more, you will need to purchase more than one picnic table.

Q If we are only a couple, can we reserve part of a table?
A Unfortunately not. You will need to reserve a whole table even if your party is less than 6 people.

Q If I haven’t reserved a table in advance and want to buy one on the day, can I do this?
A We strongly recommend booking in advance so you can guarantee your table. Please call the Box Office about availability.

Q How will I know which is my table on the night?
A Your table will be marked with your name. 

Q What is your policy on Data Protection?
A See Data Protection.