Data Protection

Proms at St Jude’s Privacy Notice

Introduction

Proms at St Jude’s is committed to protecting your personal information. It’s your information, it’s personal, and we respect that. We also want to maintain the trust and confidence of every one of our audience members and supporters, as well as each visitor who uses the Proms at St Jude’s website.

Our Privacy Policy gives you detailed information on when and why we collect your personal information and how we use it.

What information do we collect about you?

Generally, we collect your information when you decide to interact with us.   We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you informed.  This could include purchasing tickets online, over the phone or in person or it could be where you sign up to receive emails from us. We also look at how our audience uses our website, so that we can offer the best possible experience whether you’re booking tickets or just trying to find out more about our events.

When you create an account with us, register on our website or purchase tickets or other items from us online, by post or phone we need to collect information from you in order to provide the service you are requesting.

We may collect:

  • Title, name, address, and phone number(s)

  • Gender

  • Email address

  • Date of Birth

  • Payment card details.

  • Delivery and billing address(es)

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.   When you visit our website, we use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit.  

You can set your browser not to accept cookies, but you may find that some of our website features may not function as a result.

When you visit our website, our web server automatically records your public internet protocol ('IP') address and also generates a log file.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you with our newsletter and to inform you about events, special offers, and other products and services we think may be of interest to you.    We will not share your information with third parties outside our group.

In processing your data, we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.

Marketing

We would like to send you information about our venues, our special offers, events, details of other products and services of ours which may be of interest to you.   Whilst we have determined that we have a legitimate interest in holding and processing personal data for marketing purposes, we also encourage our customers to actively inform us if they wish to receive marketing material from us.   If you have consented to receive marketing, you may, of course, opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes.   

If you no longer wish to be contacted for marketing purposes, please click here data@promsatstjudes.org.uk.

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  

If you would like a copy of some or all of your personal information, please email data@promsatstjudes.org.uk or write to us as at the following address: Data Protection, Proms at St Jude’s, 10 Middleton Road, London NW11 7NS.

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

Other websites

Our website contains links to other websites.   This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.   This privacy policy was last updated in March 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

 

Volunteers and trustees

Download our data privacy policy relating to volunteers and trustees of Proms at St Jude's.

Data Protection