Frequently Asked Questions
Q How can I book tickets before booking opens to the public?
A Become a Friend of Proms at St Jude’s.
Q Can I book tickets in the priority booking period at the same time as joining as a Friend?
A Yes. After selecting your Friends membership, please confirm and pay. Please then log in again: the system will recognise you as 2022 Friend and allow you to book tickets in the corresponding priority period.
Q When can I buy my Friends membership?
A Friends memberships are on sale now on our website, Join as a Friend.
Q What benefits will I receive as a Friend in 2022?
A We have had to change our normal arrangements this year, as we plan for a socially distanced festival. The most important benefit will be priority booking for tickets, which will be in high demand due to the restricted numbers of tickets available. We will not be able to offer the normal hospitality marquee.
Q When can I book my ticket?
A Gold Friends can book from Monday, 28 March, and will have an exclusive 7 day priority booking period.
Silver Friends can book from Monday, 4 April, and will also have a 7 day priority booking period.
Bronze Friends can book from Monday, 11 April, and will have a 14 hour priority booking period.
Public booking will open on Monday, 25 April.
Q What happens if the performance is cancelled? Will I get a refund?
A If we are unable to hold the performance due to Government restrictions, you will receive an automatic refund, no questions asked.
Q Can I return tickets if I can no longer use them?
A Yes but refunds will be given only if we are able to resell unwanted tickets and will be subject to a £5 administration charge per booking. Please phone the box office on 020 3322 8123 and leave a message.
Q Is there access for wheelchair users?
A Yes, there is wheelchair access to all venues. See Accessibility for more information.
Q When are tickets despatched?
A No postal tickets will be available to avoid unnecessary handling of paperwork. Tickets will be e-tickets only (print at home or on the phone) or box office collection.
Q Is parking available?
A Limited parking is available in surrounding streets – please park considerately. Parking in St Jude’s car park is strictly for people with disabilities and must be pre-booked.
Q I have a Blue Badge – can I use the church car park?
A Yes, subject to availability, but parking MUST be pre-booked. Please email us at email@example.com or call 020 3322 8123
Q How long will concerts be and when will will the concerts take place?
A Normally, our audience experience about 90 minutes of live music with an interval.
Q The concert I wish to attend is sold out. Will there be any chance of returns?
A Please email us at firstname.lastname@example.org or call on 020 3322 8123 to register interest.
Q What is your policy on Data Protection?
A See Data Protection.